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Customer reviews of Suffolk Cars
At Suffolk Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 45 customer reviews
Highest Level Of Customer Service
By William S on 14 January 2019 | Purchase not verified
I would like to compliment Suffolk Cars for the excellent service provided to us Sat 12 Jan 19 The professionalism & enthusiasm in helping my son purchase his 1st car was superb. This type of professionalism and commitment to the highest level of customer service satisfaction, has to be acknowledged.
By Rob G on 28 December 2018 | Purchase not verified
I rang up before visiting to see if the three cars I was interested in were available for a test drive, I was told they were so I made the hour long drive over to halesworth. On arriving I was told that two of the cars I'd booked test drives for were unavailable and being repaired. The final car was fine, but the price was £300 more expensive than advertised on AutoTrader. There was also a nail through the drivers side rear wheel, despite the tyres being described as in excellent condition. The sales assistant was pleasant, but after informing me that the car had a recent full service (with a new cam-belt & water pump), he was reluctant to provide the service history and instead saw to other customers. I left after the documents never appeared and the staff had clearly lost interest.
Feedback from buying
By Chris P on 13 December 2018 | Purchase not verified
Good to start with then went downhill was told the car had full service history but there’s none suppose to of had oil change it was black as black and hadn’t been done,then it broke down binding bakes went back to be sorted and clearly wasn’t done as it stuck again within 50 miles ,I’ve replaced parts myself as they just can’t be trusted to do things please be sure you know what your buying as the warranty isn’t worth the paper it’s wrote on if repairs aren’t done
Pleased with car so far
By Andrew S on 06 December 2018 | Purchase not verified
Brought my girlfriend a ford fusion here in August, was in hurry to get her a car sorted and also had some family issues at time never felt preasured and was a relaxing atmosphere
By Rob P on 01 December 2018 | Purchase not verified
Really easy to deal with , didn’t hide any faults of the car . Great service and very honest 👍